As always, Northern Star Counseling wants each of the families we serve as well as our staff to enjoy the best possible physical and mental health. For this reason, we will be changing the way that we serve our community while the COVID-19 virus is a concern.
Effective immediately, our therapists will be working with clients individually to introduce them to Telehealth using Zoom (which is very similar to Facetime or Skype but more secure). Clients will be able to meet with their Northern Star provider from the comfort and safety of their home. Although Telehealth is relatively new and may seem uncomfortable at first, we would ask that every client give it a chance so that no one loses the exceptional progress that they have made to date.
Your provider or support staff member will reach out to you directly to explain Telehealth and how it works via Zoom (additional information may be found at www.zoom.us). We will give you detailed use directions.
Your provider will help to troubleshoot any issues using Zoom as well as help you to get set up initially. Just let us know if there is an issue. We will help to fix it.
The Zoom platform is free of charge to clients, HIPAA secure and accessible from phones or computers (traditional session fees apply).
Your provider will give you additional information about how Telehealth sessions may be a bit different than traditional sessions. To participate in Telehealth, a different consent form is required; your provider will assist you in accessing it. Clients may be asked to call their insurance company will questions about Telehealth coverage or other policy details regarding COVID-19.
Northern Star staff will assist as much as possible and can be reached at 307-421-9329. Emails may be sent to hello@northernstarcounseling.com.
We will continue to monitor information from the CDC, WHO, WDH and other public health officials and update you with any changes affecting Northern Star Counseling services.
We appreciate you allowing Northern Star Counseling to be a part of your wellness journey.
